FAQ | Canapés Room HK

Got questions? We’ve got answers.

Contact Us

Service & Menu

  • 1. What is the difference between drop-off catering and full event catering?

    Drop-off catering delivers handcrafted, ready-to-eat gourmet canapés and platters directly to your office or venue. Full event catering includes on-site setup, professional waitstaff, beverage service, and post-event teardown for a completely seamless experience.

  • 2. Which industries and events do you cater for in Hong Kong?

    Canapes Room specialize in high-stakes corporate catering for whole-day corporate symposia and academic conferences to luxury brand launches, VIP investor roadshows, festive office parties, and large-scale mega events hosting over 1,000 attendees. Our clients include top-tier investment banks, fintech firms, insurance companies, and luxury fashion houses.

  • 3. Do Canapes Room offer corporate lunch box delivery in HK and ESG sustainable catering for green events?

    Our corporate lunch box delivery HK service provides individually packaged, warm, and dietary-labeled (vegetarian, vegan, gluten-free) meals for office meetings and seminars across Central, TST, and major business districts. We also lead in ESG sustainable catering by using 100% compostable packaging and plant-based cutlery to help fulfill your corporate CSR and green initiative targets.

  • 4. Do Canapes Room offer sustainable or ESG-compliant catering options?

    Sustainability and corporate social responsibility (CSR) are central to our operations. Through our ESG Sustainable Craftsmanship initiative, Canapes Room help corporate clients meet their sustainability goals by prioritizing locally sourced organic ingredients to minimize carbon footprints, utilizing 100% biodegradable and compostable plant-based tableware, and implementing zero-waste kitchen protocols. Furthermore, we champion social responsibility by partnering with local Hong Kong social enterprises, supporting inclusive hiring practices, and donating surplus unconsumed food to local community food charities to reduce food waste and support vulnerable populations.


Ordering & Lead Times

  • 1. How far in advance do I need to place my catering order?

    We recommend placing your catering order at least 3 to 5 business days in advance for standard drop-off menus and 2 weeks in advance for full-service events. For urgent requests, we offer express and next-day last-minute corporate catering delivery in Hong Kong based on menu availability. Please contact our catering planner for ordering.

  • 2. What is the minimum order requirement and free delivery threshold?

    Canapes Room's food delivery service do not have a minimum order. We offer free delivery to primary commercial districts across Hong Kong Island, Kowloon, and New Territories for orders over HK$3,000.


 Logistic & Food Safety

  • 1. How do you ensure food safety during temperature transport?

    Canapes Room adhere strictly to FEHD food safety guidelines. All hot dishes, chilled gourmet canapés, and pâtisserie items are transported in temperature-controlled thermal delivery vehicles using insulated food carriers and food-grade thermal packs.

  • 2. How do your catering deliveries and unloading logistics work?

    We guarantee food delivery within your booked time slot to ensure your event catering arrives at peak freshness and optimal serving condition. To ensure a seamless handover, please confirm that adequate unloading and parking space (suitable for vans or delivery trucks) is available at your venue.


    If parking is unavailable—due to full car parks, double yellow lines, or unexpected traffic incidents—our driver may need to request ground-level pickup, which could impact exact delivery timing. Our team will always communicate proactively in advance to ensure smooth coordination.


Payment & Procurement

  • 1. What payment methods do you accept for corporate catering?

    Canapes Room accept major credit cards (Visa, Mastercard, AMEX), FPS, direct bank transfers (T/T), corporate cheques, and Government/Corporate Procurement Cards (P-Cards).

  • 2. Do Canapes Room accept Procurement Card (P-Card) payments for government and enterprise orders?

    Canapes Room fully accept P-Card payments (including HSBC and Citibank P-Cards). We are an approved corporate supplier equipped to process small-value procurement and official HKSAR Government procurement card transactions seamlessly without long purchase order delays..

  • 3. Can we issue a Purchase Order (PO) or request credit terms?

    Approved corporate accounts, government agencies, and educational institutions can pay via Purchase Order (PO) or apply for credit terms and monthly invoice settlement.

  • 4. Are there any credit card or P-Card processing surcharges?

    We do not charge hidden credit card or P-Card transaction fees for standard corporate orders. Itemized tax invoices and official receipts are generated automatically.